FREQUENTLY ASKED QUESTIONS

Got questions? We've got answers. Explore our comprehensive FAQ to learn everything about the DigiLearn platform.

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Schools can join through our simple registration process:

Navigate to the "Join Us" page from the homepage
Provide your School Census ID and basic school details
Include details of your IT Society patron or teacher-in-charge
Once verified by our team, your profile will be activated within 24-48 hours

Yes, absolutely! DigiLearn is a national initiative committed to providing free education and digital literacy resources.

All features, events, workshops, and certifications are provided at no cost to government school students and teachers. Our mission is to bridge the digital divide and empower every student with technology skills.

After attending an event or completing a workshop, your digital certificate is generated automatically:

Log in to your DigiLearn account
Navigate to your User Dashboard
Click on the "Certificates" tab
View, download, or share your certificates (PDF format)

💡 Tip: Certificates are usually available within 24 hours after event completion!

Absolutely! We encourage innovation and creativity. Here's how to submit:

Prepare your project documentation (code, description, screenshots)
Submit through your school's IT Society coordinator
Our team will review within 3-5 business days
Once approved, it will be featured in our "Projects" showcase!

Don't worry! Password recovery is simple:

1. Click on the "Forgot Password" link on the login page
2. Enter your registered email address
3. Check your email for password reset instructions
4. Follow the link and create a new secure password

⚠️ If you don't receive the email within 10 minutes, check your spam folder.

Event registration is quick and easy:

Browse upcoming events on the Events page
Click "Register" on the event you want to attend
Select your club/IT Society (required)
Complete payment if applicable
You'll receive a confirmation email with event details

Yes! DigiLearn is fully responsive and optimized for all devices:

Desktop

Full Features

Tablet

Optimized

Mobile

Touch-Friendly

Just visit the website from any browser - no app installation needed!

We're here to help! Reach our support team through multiple channels:

Email Support

support@digilearn.lk

Response: 24 hours

Contact Form

Visit Contact page

Detailed inquiries

We offer a diverse range of educational events:

Coding Workshops

Hackathons

Tech Talks

Design Competitions

Yes! All DigiLearn certificates are officially recognized:

Issued by recognized educational authorities
Include unique verification codes
Can be verified online at any time
Accepted for school records and portfolios

DigiLearn works best on modern browsers:

Chrome

Firefox

Safari

Edge

For the best experience, keep your browser updated to the latest version.

We take data security seriously with multiple protective measures:

All passwords are encrypted using industry-standard hashing
SSL encryption for all data transmission
Regular security audits and updates
No personal data is sold to third parties

We offer a comprehensive range of courses and workshops tailored for students:

Programming

Python, JavaScript, Java

Design

UI/UX, Graphic Design

Data Science

Analytics, AI/ML Basics

Emerging Tech

IoT, Robotics, VR/AR

If you experience any technical difficulties, follow these troubleshooting steps:

1. Clear your browser cache and cookies
2. Try accessing from a different browser or device
3. Check your internet connection stability
4. Contact our technical support team with error details

Pro Tip: Include screenshots when reporting issues for faster resolution!

Absolutely! DigiLearn encourages inter-school collaboration through various features:

Joint Projects: Participate in inter-school hackathons and competitions
Discussion Forums: Connect with students nationwide
Knowledge Sharing: Access shared resources and study materials
Mentorship: Learn from peers and senior students

You have full control over your privacy settings:

1. Go to your Dashboard
2. Click on Settings
3. Navigate to the Privacy tab
4. Customize who can view your profile, projects, and activity

You can set your profile to public, school-only, or private at any time.

Yes, we support parental involvement and monitoring:

Parents can request activity reports from the school coordinator
View student certificates and achievements
Access event participation records
Receive email notifications for major milestones

Contact your school's IT coordinator to set up parent monitoring features.

DigiLearn is committed to accessibility for all students:

Screen Readers

Full ARIA support

Keyboard Nav

Complete keyboard access

High Contrast

Adjustable color modes

Text Resize

Adjustable font sizes

Join our vibrant community through multiple channels:

Community Forums: Share ideas and get help from peers
Monthly Meetups: Virtual and in-person networking events
Discord Server: Real-time chat with community members
Newsletter: Weekly updates and success stories

We continuously update DigiLearn to provide the best experience:

Weekly

New events, workshops, and news articles

Monthly

Feature updates and course additions

Quarterly

Major platform improvements and new features

Enable notifications to stay updated on all new content!

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